Please allow 2 business days for your tracking information to start populating. Based on where you are located, your shipping time could take anywhere from 2-10 business days.
In some cases, depending on your location or inventories, shipping times can take between 30-45 days. See shipping options, prices and estimated delivery times during checkout.
Phone Cases
Because our phone cases are handmade on demand, please allow 30-40 days for them to be handcrafted and shipped to your door.
Notifications
We'll send you an email when your item ships along with your delivery service and tracking number.
⚒️ Where are Your Products Made?
Our pieces are made by craftsmen in several countries.
We have spent a lot of time making sure we can offer the best possible quality at fair prices
At the time of writing our products are mostly made in USA, Ukraine, Nepal, India, China, Spain and France
🚚Shipping
What countries do you ship to?
We ship to most countries. If you have a question about a specific country please contact raven@moonlessweb.com.
Can you Ship to US Services locations?
Yes.
Is Shipping Free?
We offer Free Shipping on all our Jewelry items
🔁Returns
What is your Returns Policy?
Our return policy is effective for 30 days after receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging.
Acceptable reasons for a return or refund include the item arriving damaged, the item getting lost in shipping, or the wrong item being sent.
If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
How do I exchange for a different size?
Please contact raven@moonlessweb.com she will take care of it for you
Any Other Questions
Please contact raven@moonlessweb.com she will be happy to help you
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