How long will my order take to arrive?


  • Please allow 2 business days for your tracking information to start populating. Based on where you are located, your shipping time could take anywhere from 2-10 business days.
  • In some cases, depending on your location or inventories, shipping times can take between 30-45 days. See shipping options, prices and estimated delivery times during checkout.

Phone Cases

  • Because our phone cases are handmade on demand, please allow 30-40 days for them to be handcrafted and shipped to your door.


  • We'll send you an email when your item ships along with your delivery service and tracking number.

⚒️ Where are Your Products Made?

  • Our pieces are made by craftsmen in several countries.  
  • We have spent a lot of time making sure we can offer the best possible quality at fair prices
  • At the time of writing our products are mostly made in USA, Ukraine, Nepal, India, China, Spain and France

🚚 Shipping

What countries do you ship to?

  • We ship to most countries. If you have a question about a specific country please contact raven@moonlessweb.com. 

Can you Ship to US Services locations?

  •  Yes. 

Is Shipping Free?

  • We offer Free Shipping on all our Jewelry items

🔁 Returns

What is your Returns Policy?

  • Our return policy is effective for 30 days after receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging.
  • Acceptable reasons for a return or refund include the item arriving damaged, the item getting lost in shipping, or the wrong item being sent.
  • If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.

How do I exchange for a different size?

  • Please contact raven@moonlessweb.com she will take care of it for you

Any Other Questions

  • Please contact raven@moonlessweb.com she will be happy to help you